CLIENT INDUSTRY: RETAIL
FUNCTIONAL TOPIC: OPERATIONS
Our client, a fast-growing grocery retail chain with more than 400 stores (supermarkets and hypermarkets) asked Strategy Labs to assess in-store efficiency, define set of initiatives to improve operating margin, and test the initiatives in selected pilot stores.
Strategy Labs team has conducted a comprehensive review of in-store processes and measured operational efficiency across all levels and roles within the organization, including cashiers, in-store category managers, loaders, warehouse personnel and store administration. The team has also brought in external experts and benchmarked client performance against regional peers and relevant best practices. Strategy Labs tested proposed changes in 4 pilot hypermarkets, taking full control and responsibility of the stores for a test period.